Title: Patron Services Manager

Hours: Part-time (approx 20 hours/week):  July 4- July 10 & August 22nd- September 2nd

Full-time (approx 40 hours/week): July 18- August 21st

Basis July 4- September 2

Fee: $7,000

Engagement conditions: Independent Contractor

The Patron Services Manager is an important part of our Festival team. They are responsible for the experience of our audiences from a Box Office and Front of House perspective. The Patron Services Manager oversees all aspects of ticketing and on site audience experience, including recruitment, training, scheduling, and management of a team of approximately 20 Front of House and Box Office staff during the Festival. The Patron Services Manager reports to the Head of Festival Production and Operations.

• Liaising with artists regarding their Front of House and Box Office needs
• Designing and Coordinating the Front of House application process
• Overseeing the build of all Ticketing and Passes in ticketing software.
• Working with the Accessibility Coordinator to ensure accessibility at all venues.
• Attending site visits with a mind to Front of House and Box Office operations. 
• Undertake hiring and contracting for all Front of House and Box Office staff, including Festival Box Office.
• Assess Front of House needs across the Festival in order to create the Front of House schedule.
• Schedule Front of House Managers and Box Office staff for all shifts.
• Collaborate with the Volunteer Coordinator to ensure all FOH roles are fulfilled.
• Create and/or source all necessary Front of House paperwork, supplies, and infrastructure (including ticket stock and passes).
• Update training materials including the creation and distribution of the FOH handbook.
• Book facilities for training sessions; planning and leading of training sessions
• Manage daily operations of the Festival Box Office, venue box offices and Front of House for all venues
• Handle the distribution of passes
• Complete all reconciliations for box office operations
• Contribute to the Festival post-mortem

• High level organizational skills, with the ability to prioritize and juggle competing demands.The ability to think creatively and propose innovative ways to solve problems
• Exceptional communication skills and the ability to quickly form relationships
• Experience in front of house or stage management, particularly in a festival environment
• Experience of working in fast paced job roles
• Excellent computer skills

June 23rd: Application deadline

Week of June 27: Candidate interviews (conducted via zoom)

July 4th: Contract start

September 2nd: Contract end

Submit your resume to hiring@summerworks.ca before the deadline date. A cover letter is not required. Please structure your subject line as:

FIRSTNAME_LASTNAME_2022_PATRON_SERVICES_MANAGER

The deadline for applications is June 23

You can send questions to hiring@summerworks.ca anytime up until the deadline date.